Terms of Booking

These Public Offer and Terms of Service (the Terms) constitute a public offer by SIA «N5», registration No. 40103479564, legal address: Noliktavas iela 5, Riga, LV-1010, Latvia (the Provider, we, us, our) for the provision of accommodation and tenancy-related services relating to the HIDE living accommodation complex located at Noliktavas iela 5, Riga, Latvia (the Property).

By making a Booking, paying any applicable amount, checking the relevant acceptance box, using the Property, or signing a Tenancy Agreement, the Customer accepts these Terms to the extent applicable to the legal regime of the stay. If the Customer does not agree with these Terms, the Customer must not make a Booking and must not use the Property.

Under Latvian law, short-term accommodation services and long-term residential tenancy are different legal regimes. Accordingly, these Terms function as a complete contractual framework for short-term accommodation and as general terms only for long-term residential occupation, which must additionally be documented by a separate written tenancy agreement.

1. Definitions

1.1. Booking means a reservation request submitted through the website or any other approved booking channel.

1.2. Booking Confirmation means the written confirmation sent by the Provider by email or another durable medium confirming acceptance of the Booking.

1.3. Customer means the person making the Booking and, where applicable, all persons staying at the Property under the Booking or all persons whose rights and obligations arise from a Tenancy Agreement.

1.4. Guest means a Customer staying at the Property under a Short-Term Stay.

1.5. Short-Term Stay means accommodation for a temporary stay of limited duration for tourism, business, relocation transition, study, project-based stay, or other non-permanent use.

1.6. Long-Term Stay means occupancy of a dwelling for residential use for a longer period, where the parties intend a continuing tenancy relationship and conclude a separate written tenancy agreement.

1.7. Accommodation Services means short-term lodging and related hospitality services provided on a temporary basis.

1.8. Tenancy Agreement means a separate written agreement for long-term residential use, if applicable under Latvian law.

1.9. Prepayment means advance payment applied to the price of the stay.

1.10. Security Deposit means an amount held to secure the Customer’s obligations, including damage, unpaid charges, missing keys, excessive cleaning, or other contractual breaches.

1.11. House Rules means the internal order rules and occupancy rules applicable at HIDE living.

2. Scope and hierarchy

2.1. These Terms apply to all bookings, stays, and use of the Property.

2.2. For Short-Term Stays, these Terms together with the Booking Confirmation, selected rate conditions, House Rules, payment summary, Privacy Policy, and Cookies Policy constitute the full agreement between the parties for the provision of Accommodation Services.

2.3. For Long-Term Stays, these Terms apply only together with a separate written Tenancy Agreement. If there is any conflict between these Terms and the Tenancy Agreement, the Tenancy Agreement shall prevail for matters specific to long-term residential tenancy, unless mandatory Latvian law provides otherwise.

2.4. Any document referenced in the booking process, including House Rules, rate conditions, Privacy Policy, Cookies Policy, payment terms, and booking confirmation, forms part of the agreement to the extent expressly incorporated.

3. Public offer status and contract formation

3.1. These Terms constitute a public offer to conclude a contract for Short-Term Stay Accommodation Services at the Property on the terms stated herein.

3.2. A contract for a Short-Term Stay is concluded when all of the following have occurred:

• the Customer submits a Booking request;
• the Customer actively accepts these Terms through the booking interface;
• the Customer completes the payment required under the selected rate conditions;
• the Provider sends the Booking Confirmation.

3.3. The moment of dispatch of the Booking Confirmation is deemed the moment of contract formation, unless otherwise stated in the Booking Confirmation.

3.4. For Long-Term Stay use, these Terms do not independently create a residential tenancy relationship. A Long-Term Stay contract exists only when the parties enter into a separate written Tenancy Agreement in accordance with Latvian law.

4. Nature of the relationship

4.1. Short-Term Stay bookings are provided as Accommodation Services and must be interpreted in accordance with their hotel-style and temporary nature.

4.2. No Booking, payment, check-in, extension, or factual use of the Property shall automatically create long-term tenancy rights unless a separate Tenancy Agreement has been signed or otherwise validly executed in accordance with Latvian law.

4.3. The Provider may refuse, reclassify, or condition a requested stay if the intended or actual use appears to fall under long-term residential tenancy rather than temporary accommodation.

4.4. The parties acknowledge that the legal regime of short-term accommodation services differs from the legal regime of residential tenancy under Latvian law.

5. Eligibility and booking representations

5.1. A Booking may be made only by a natural person aged 18 years or older with legal capacity.

5.2. By making a Booking, the Customer confirms that:

• all information provided is true, accurate, and complete;
• the Booking is not made for any unlawful purpose;
• the persons to be accommodated comply with the occupancy conditions communicated during booking;
• the Customer has authority to act for all persons included in the Booking.

5.3. The Provider may refuse a Booking where the above confirmations are false, incomplete, misleading, or unverifiable.

6. Price, payment, deposits and taxes

6.1. The price of each stay, currency, included services, excluded services, and applicable fees shall be shown in the booking flow and/or Booking Confirmation.

6.2. Where applicable, the booking flow shall disclose whether the stated price includes VAT or other applicable taxes and charges. If any municipal, tourism, service, cleaning, linen, pet, parking, late check-out, or similar charge applies, it shall be disclosed before the Booking is finalized.

6.3. The Provider may require:

• full prepayment;
• partial prepayment;
• payment on arrival, where offered;
• a Security Deposit;
• payment for additional services requested by the Customer.

6.4. A Prepayment is part of the agreed service price. A Security Deposit is not part of the service price and may be held and used only for the purposes expressly stated in these Terms.

6.5. The Provider shall issue an invoice, receipt, or other payment document in accordance with applicable Latvian law and the Provider’s tax status.

6.6. If payment is not received by the required deadline, the Provider may cancel the Booking, deny check-in, suspend access, or apply other contractual remedies to the extent permitted by law.

7. Cancellation, no-show and changes

7.1. The cancellation policy applicable to a Booking shall be the policy shown in the booking flow and repeated in the Booking Confirmation.

7.2. Unless expressly stated otherwise in the selected rate conditions:

• a Booking may be cancelled without charge before the free cancellation deadline, if such deadline exists;
• if the Customer cancels after the applicable deadline, the Provider may retain the Prepayment or charge the agreed cancellation fee;
• failure to arrive without prior written notice may be treated as a no-show, in which case the Provider may cancel the Booking and retain the applicable non-refundable amount.

7.3. A request to shorten, extend, postpone, or otherwise modify a confirmed Booking shall be subject to availability and the Provider’s written approval.

7.4. Late arrival does not reduce the agreed price unless the Provider expressly confirms a revised price in writing.

7.5. If the Provider must cancel due to force majeure or a cause beyond reasonable control, the Provider shall refund amounts paid for services not provided, except where non-refundable treatment was clearly disclosed and lawful.

8. Check-in, identification and occupancy

8.1. Check-in and check-out times shall be stated in the booking flow, Booking Confirmation, House Rules, or any written notice issued by the Provider.

8.2. At check-in, the Provider may require presentation of a valid identification document and any information required by law for accommodation providers. The Provider may refuse check-in if the Customer refuses identification, refuses to comply with lawful guest registration requirements, or materially breaches the booking conditions.

8.3. Only the persons declared during booking may occupy the booked unit, unless the Provider expressly approves otherwise in writing.

8.4. The Provider may deny access to additional persons not declared during booking and may charge additional occupancy fees where permitted by the applicable rate conditions.

9. House Rules and conduct

9.1. The Customer shall comply with the House Rules in force on the date of Booking. The House Rules form an integral part of the agreement.

9.2. The House Rules may regulate, among other matters:

• quiet hours and noise restrictions;
• smoking prohibition or designated smoking areas;
• fire safety and prohibited devices;
• visitor access and overnight guest restrictions;
• pet policy;
• use of common areas;
• waste disposal;
• use of keys, cards, codes, and access systems;
• hygiene and cleanliness requirements;
• safety and CCTV notices where lawful.

9.3. A material breach of the House Rules may constitute grounds for immediate termination of the stay where lawful, including serious disturbance, violence, threats, repeated nuisance, unlawful acts, unauthorized subletting, or significant risk to the Property or other occupants.

10. Damage, loss and liability of the Customer

10.1. The Customer is liable for all direct losses and damage caused by the Customer, the Customer’s invitees, companions, visitors, pets, or any person admitted by the Customer, except for normal wear and tear.

10.2. The Customer must promptly report any defect, damage, leak, malfunction, safety issue, or incident affecting the Property.

10.3. The Provider may deduct from the Security Deposit, or separately invoice, amounts relating to:

• damage to furniture, fixtures, equipment, linen, or the unit;
• missing items;
• smoking in a non-smoking area;
• extraordinary cleaning;
• replacement of lost keys, access cards, remotes, or locks;
• unpaid accommodation or service charges;
• overstay beyond the agreed departure time;
• any other documented breach causing direct financial loss.

10.4. Where the loss exceeds the Security Deposit, the Customer remains liable for the balance.

11. Overstay and unauthorized continued occupation

11.1. The Guest must vacate the unit by the agreed departure time on the departure date.

11.2. If the Guest remains in occupation after the agreed end of stay without the Provider’s written consent, the Provider may charge an overstay fee, require immediate departure, deny further access, and claim damages to the extent permitted by law.

11.3. Continued occupation after the end of a Short-Term Stay does not create a residential tenancy relationship by itself.

12. Provider rights and service limitations

12.1. The Provider may refuse, suspend, or terminate Accommodation Services where lawful if:

• the Customer provided false booking information;
• payment was not received in time;
• the Customer materially breaches these Terms or the House Rules;
• the stay endangers other residents, staff, neighbors, or property;
• the use is inconsistent with the short-term accommodation regime.

12.2. The Provider may also cancel a Booking in case of force majeure or another event beyond reasonable control, in which case amounts paid for unprovided services shall be refunded unless non-refundable treatment was clearly disclosed and lawful.

13. Long-term residential use

13.1. If the intended use of the unit is Long-Term Stay residential occupation, these Terms do not by themselves create a valid residential tenancy relationship.

13.2. In such case, the parties must enter into a separate written Tenancy Agreement containing the essential terms required under Latvian law, including the dwelling, term, rent, payment arrangements, and the written rules for changing rent where applicable.

13.3. These Terms may be incorporated by reference into the Tenancy Agreement as general terms, house rules, and operating rules, but they do not replace the Tenancy Agreement.

13.4. If the parties agree, the Tenancy Agreement may be registered in the Land Register. Registration is relevant mainly to long-term residential tenancy, including enforcement and protection against third parties, and is not part of the ordinary short-term hotel-style booking model.

14. Privacy Policy

14.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), applicable Latvian law, and the HIDE living Privacy Policy.

14.2. The Privacy Policy is published on a separate webpage and linked throughout the booking flow: Privacy Policy.

15. Cookies Policy

15.1. If the website uses cookies or similar technologies, the website shall contain a separate Cookies Policy and a compliant consent mechanism where required.

15.2. The Cookies Policy is published together with the Privacy Policy, in the same document: Privacy & cookies.

15.3. Where legally required, non-essential cookies shall not be activated before valid user consent is obtained.

16. Booking flow links and checkboxes

16.1. The booking form should contain visible links and unticked checkboxes before payment.

16.2. Links:

• Terms of Booking: this page;
• Privacy Policy: Privacy & cookies;
• Cookies Policy: Privacy & cookies.

16.3. Mandatory checkbox wording:

• ☐ I confirm that I have read and accept the Terms of Booking, including the House Rules.
• ☐ I confirm that I have read the Privacy Policy and understand how my personal data is processed.

16.4. Optional marketing checkbox, only if actually used:

• ☐ I agree to receive marketing communications from HIDE living by email or similar electronic means.

16.5. Marketing consent shall not be bundled with contractual acceptance or privacy acknowledgement.

17. Liability of the Provider

17.1. The Provider is liable only for direct losses caused by its proven breach of the agreement, to the extent not excluded by mandatory law.

17.2. The Provider is not liable for indirect loss, lost profit, business interruption, or losses caused by force majeure, utility interruptions beyond the Provider’s control, acts of third parties, or circumstances the Provider could not reasonably prevent, except where mandatory law provides otherwise.

17.3. Nothing in these Terms excludes rights that the Customer may have under mandatory consumer protection or other mandatory law.

18. Governing law and disputes

18.1. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of Latvia.

18.2. Any dispute shall first be addressed through a written complaint to the Provider.

18.3. If a dispute cannot be resolved amicably, it shall be submitted to the competent court or authority in Latvia, subject to any mandatory rules on consumer jurisdiction and dispute resolution.

19. Changes to Terms

19.1. The Provider may update these Terms from time to time.

19.2. Updated Terms apply only to bookings made after the updated Terms become effective, unless mandatory law or a specific signed agreement provides otherwise.

19.3. The version in force at the time of Booking shall apply to that Booking, unless a later written agreement states otherwise.

20. Final provisions

20.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in force.

20.2. No failure or delay by the Provider in enforcing a right shall constitute a waiver of that right.